- Delivering Across Sri Lanka
- 100% Authentic Products
- Delivering Across Sri Lanka
- 100% Authentic Products
- 100% Authentic Products
Find answers to common questions about our products, orders, shipping, payments and personalised sourcing services.
If you can’t find the answer you’re looking for, please contact our team at info@ceylumeluxe.com
Yes. We are committed to providing genuine products sourced from trusted suppliers, recognised retailers, authorised distributors and brand-authorised stockists across the United Kingdom, European Union, United States and Canada.
No. Ceylume Luxe is an independent reseller and is not an official distributor of the brands featured on our website. However, we only source products through reputable and trusted channels to ensure authenticity.
We carefully source products from trusted international suppliers and established retail networks. Every product undergoes a sourcing verification process before being offered to our customers.
Yes. We deliver to customers across Sri Lanka, subject to courier coverage and delivery availability.
Estimated delivery times are:
Delivery times may vary depending on location and courier services.
Where tracking is available, tracking details will be provided once your order has been dispatched.
Free shipping promotions may be available from time to time. Any applicable offers will be displayed on our website.
Product prices are primarily displayed in Sri Lankan Rupees (LKR). Depending on your selected settings, alternative currencies may also be available for viewing.
Where currency conversion is displayed, exchange rates may be updated periodically and are provided for convenience only.
We accept secure online payments through trusted payment gateways, including major debit and credit cards.
Yes. You may place an order as a guest where available, although creating an account allows you to track orders and manage your purchases more easily.
Yes. Once your order has been successfully placed, you will receive an order confirmation email containing your order details.
For hygiene and safety reasons, opened or used cosmetic products cannot usually be returned unless they are defective, damaged or incorrect.
Please contact us within 48 hours of receiving your order and provide photographs of the product and packaging. Our team will review the issue and assist with a suitable resolution.
Approved refunds are typically processed within 7–14 business days, depending on your payment provider or bank.
Yes. Payments are processed through secure payment gateways using industry-standard encryption and security protocols.
Simply click the “Forgot Password” link on the login page and follow the instructions to reset your password.
Yes. We take privacy and data protection seriously. Please refer to our Privacy Policy for details on how your information is collected, stored and protected.
Yes. We are committed to providing genuine products sourced from trusted suppliers, recognised retailers, authorised distributors and brand-authorised stockists across the United Kingdom, European Union, United States and Canada.
No. Ceylume Luxe is an independent reseller and is not an official distributor of the brands featured on our website. However, we only source products through reputable and trusted channels to ensure authenticity.
We carefully source products from trusted international suppliers and established retail networks. Every product undergoes a sourcing verification process before being offered to our customers.
We accept secure online payments through trusted payment gateways, including major debit and credit cards.
Yes. You may place an order as a guest where available, although creating an account allows you to track orders and manage your purchases more easily.
Yes. Once your order has been successfully placed, you will receive an order confirmation email containing your order details.
Yes. We deliver to customers across Sri Lanka, subject to courier coverage and delivery availability.
Estimated delivery times are:
Delivery times may vary depending on location and courier services.
Where tracking is available, tracking details will be provided once your order has been dispatched.
Free shipping promotions may be available from time to time. Any applicable offers will be displayed on our website.
For hygiene and safety reasons, opened or used cosmetic products cannot usually be returned unless they are defective, damaged or incorrect.
Please contact us within 48 hours of receiving your order and provide photographs of the product and packaging. Our team will review the issue and assist with a suitable resolution.
Approved refunds are typically processed within 7–14 business days, depending on your payment provider or bank.
Product prices are primarily displayed in Sri Lankan Rupees (LKR). Depending on your selected settings, alternative currencies may also be available for viewing.
Where currency conversion is displayed, exchange rates may be updated periodically and are provided for convenience only.
Yes. Payments are processed through secure payment gateways using industry-standard encryption and security protocols.
Simply click the “Forgot Password” link on the login page and follow the instructions to reset your password.
Yes. We take privacy and data protection seriously. Please refer to our Privacy Policy for details on how your information is collected, stored and protected.