- Delivering Across Sri Lanka
- 100% Authentic Products
- Delivering Across Sri Lanka
- 100% Authentic Products
- 100% Authentic Products
These Terms & Conditions govern your use of our website and the purchase of products from Ceylume Luxe. By accessing our website or placing an order, you agree to comply with the terms outlined on this page.
Welcome to Ceylume Luxe. These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms & Conditions.
If you do not agree with any part of these Terms & Conditions, please refrain from using our website or purchasing from our online store.
Ceylume Luxe is an online retailer offering cosmetic, beauty, skincare, fragrance, fashion accessory, and related lifestyle products through our website.
Our e-commerce platform provides customers in Sri Lanka with access to authentic beauty products and accessories sourced from reputable suppliers, including suppliers from the United Kingdom, Canada, the European Union, the United States of America, and other trusted markets.
Our aim is to make leading beauty and accessory brands more accessible to customers in Sri Lanka while providing a secure, convenient, and customer-focused online shopping experience.
For any enquiries, please contact us at:
Email: info@ceylumeluxe.com
By using this website, registering an account, or placing an order, you confirm that:
You are at least 18 years of age or have the permission and supervision of a parent or legal guardian.
You are legally capable of entering into binding agreements.
The information you provide is accurate, current, and complete.
You have the authority to enter into these Terms personally.
Certain products offered by Ceylume Luxe may have age restrictions or may not be suitable for individuals under 18 years of age. By placing an order for any age-restricted product, you confirm that you are at least 18 years old.
Ceylume Luxe reserves the right to request age verification at any stage of the purchase or delivery process. Orders placed by, or intended for, individuals under 18 for age-restricted products may be cancelled or refused at our discretion.
Parents or legal guardians are responsible for supervising the use and purchase of products by minors.
We make every effort to ensure that product descriptions, images, ingredients, prices, and availability are accurate and up to date.
However:
Product images are for illustrative purposes only.
Colours, packaging, labels, bottle designs, and product presentation may vary slightly from those displayed on your device.
Product availability is subject to stock levels.
We reserve the right to modify, update, replace, or discontinue products without prior notice.
Customers are responsible for carefully reviewing product descriptions, ingredients, usage instructions, warnings, and suitability before purchase and use.
Ceylume Luxe aims to provide genuine and authentic products sourced from reputable suppliers, official distributors, authorised sellers, or directly from the relevant country of origin where possible.
Products may be sourced from international markets, including the United Kingdom, Canada, the European Union, and the United States of America, allowing customers in Sri Lanka to access international beauty trends, exclusive products, and globally recognised brands.
Ceylume Luxe does not knowingly sell counterfeit or unauthorised goods.
By placing an order, you agree that products purchased from Ceylume Luxe are for personal use only and not for resale, unless prior written authorisation is obtained from Ceylume Luxe.
All prices displayed on our website are shown in Sri Lankan Rupees (LKR) unless otherwise stated.
Where alternative currencies are displayed, exchange rates are provided for convenience only and may vary based on market conditions, bank charges, payment gateway rates, or card issuer rates.
We reserve the right to change pricing at any time without prior notice.
The prices applicable to an order will be those displayed at the time the order is placed.
In the event of a pricing error, technical error, or incorrect product listing, we reserve the right to cancel or refuse the order and notify the customer.
When you place an order:
You agree that all information provided is accurate and complete.
You authorise us to process your payment.
Your order constitutes an offer to purchase products from Ceylume Luxe.
We reserve the right to:
Accept or reject any order.
Limit quantities purchased.
Cancel orders where fraud, misuse, pricing errors, stock issues, payment issues, delivery restrictions, or other concerns are suspected.
Refuse orders where the product is unsuitable, restricted, unavailable, or cannot be fulfilled.
If an order cannot be fulfilled, we will contact you using the information provided during checkout.
Payments are processed securely through approved third-party payment providers, including Stripe and other supported payment gateways.
By making a purchase, you confirm that:
You are authorised to use the selected payment method.
The payment information provided is accurate and valid.
You agree to complete the payment before the order is processed.
We do not store full payment card information on our servers.
Unsuccessful, reversed, disputed, or declined payments may result in cancellation of the order.
For customised, special request, or pre-order items, Ceylume Luxe may require an advance payment before processing. Where stated, such advance payments may be non-refundable.
Products sold by Ceylume Luxe remain the property of Ceylume Luxe or its suppliers until full payment has been received.
Once payment is completed and the order is processed, ownership of the products transfers to the customer upon shipment and provision of a valid tracking number, or upon confirmed delivery to the customer’s specified address, depending on the order and delivery process.
Ceylume Luxe securely packages products for delivery to the customer’s address in Sri Lanka.
This process helps ensure transparency, security, and clarity in each transaction.
Shipping and delivery are subject to our Shipping Policy.
Estimated delivery times are provided for guidance only and may vary due to circumstances beyond our control.
We are not responsible for delays caused by courier services, customs processes, weather conditions, public holidays, incorrect delivery information, payment delays, supplier delays, or other unforeseen events.
Customers are responsible for providing accurate delivery information at checkout.
For any delivery issue, damage, missing item, incorrect item, or discrepancy, customers must contact us promptly.
Returns, replacements, and refunds are governed by our Return & Refund Policy.
Please review the policy before making a purchase.
Claims for damaged, incorrect, missing, or defective products must be reported within 3 days of receiving the order.
Ceylume Luxe does not offer a general money-back guarantee. Refunds, replacements, or store credits will only be provided where eligible under our stated Return & Refund Policy.
Products must be returned in accordance with the conditions set out in our Return & Refund Policy.
Customised orders, special request items, pre-order items, and products specifically sourced for a customer may not be eligible for returns or refunds, including for change-of-mind reasons.
If you create an account on our website:
You are responsible for maintaining the confidentiality of your login credentials.
You are responsible for all activities occurring under your account.
You must provide accurate, current, and complete information.
You must update your account information promptly if any details change.
You must notify us immediately of any unauthorised use of your account.
We reserve the right to suspend or terminate accounts where misuse, fraud, false information, unauthorised activity, or breach of these Terms is suspected.
Promotional offers, discounts, coupon codes, giveaways, and special campaigns:
May be subject to specific terms and conditions.
Cannot be combined unless explicitly stated.
Are valid only during the specified promotional period.
May be modified, suspended, or withdrawn at any time without prior notice.
We reserve the right to cancel promotions or reject discount use where misuse, abuse, manipulation, fraud, or technical errors are detected.
You agree to use the website respectfully, lawfully, and responsibly.
You must not:
Use abusive, threatening, misleading, or offensive language when communicating with Ceylume Luxe or its representatives.
Upload harmful, false, misleading, or offensive content.
Use the platform for spamming, fraudulent activity, unauthorised advertising, or unlawful purposes.
Attempt to manipulate reviews, promotions, discounts, payments, or orders.
Interfere with the normal operation or security of the website.
Ceylume Luxe reserves the right to restrict, suspend, or terminate access where inappropriate conduct or misuse is suspected.
All content on this website, including but not limited to:
is owned by or licensed to Ceylume Luxe and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, republished, uploaded, displayed, or used for commercial purposes without prior written permission from Ceylume Luxe.
You agree not to:
Use the website for unlawful purposes.
Attempt to gain unauthorised access to website systems.
Distribute malware, viruses, harmful software, or malicious code.
Interfere with the security, performance, or functionality of the website.
Use automated tools to scrape, copy, collect, or extract website content without permission.
Misrepresent your identity or provide false information.
Use the website to commit fraud or abuse promotions, orders, payments, or returns.
Violate any applicable local or international laws.
Customers are responsible for reading product labels, instructions, warnings, ingredient information, expiry dates, and manufacturer guidance before use.
We recommend conducting a patch test before using any cosmetic, skincare, haircare, fragrance, or beauty product.
If irritation, discomfort, allergy, sensitivity, or adverse reactions occur, discontinue use immediately and seek professional medical advice where necessary.
If you have a history of allergic reactions, sensitive skin, skin conditions, or adverse reactions to skincare, cosmetic, fragrance, or beauty products, you should consult a qualified medical professional or dermatologist before using any new product.
Some products may not be suitable for pregnant or breastfeeding individuals. If you are pregnant, breastfeeding, planning pregnancy, or have any medical concern, you should consult a qualified healthcare professional before using any new product.
Ceylume Luxe is not responsible for allergic reactions, adverse reactions, misuse of products, failure to follow product instructions, or use of products unsuitable for the customer’s personal condition.
Users must comply with all applicable local and international laws, regulations, and requirements when using our website and purchasing products from Ceylume Luxe.
Violations of these Terms, our policies, or applicable laws may result in order cancellation, account suspension, refusal of service, legal action, or notification to relevant authorities where necessary.
Your use of this website is also governed by our Privacy Policy and Cookie Policy.
By using our website, you consent to the collection, processing, and use of information as described in those policies.
To the fullest extent permitted by law, Ceylume Luxe, its affiliates, officers, employees, agents, suppliers, or licensors shall not be liable for:
Indirect, incidental, special, consequential, or punitive damages.
Loss of profits, revenue, business opportunities, data, goodwill, or other intangible losses.
Website interruptions or temporary unavailability.
Delays beyond our reasonable control.
Any conduct, content, or actions of third parties.
Unauthorised access, use, or alteration of your information where such matter is beyond our reasonable control.
Product reactions caused by allergies, misuse, or failure to follow product instructions.
Our total liability for any claim arising out of or relating to these Terms, the website, or a product order shall not exceed the amount paid by you for the relevant order.
Some jurisdictions may not allow the exclusion or limitation of certain damages, so some limitations may not apply where prohibited by law.
We reserve the right to update, modify, or replace these Terms & Conditions at any time.
Any changes will be posted on this page and will become effective immediately upon publication.
Your continued use of the website after changes are published means you accept the updated Terms & Conditions.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable to the operation of our business.
Any disputes arising from the use of this website, purchase of products, or interpretation of these Terms shall be subject to the jurisdiction of the appropriate courts.
If you have any questions regarding these Terms & Conditions, your order, or our services, please contact us:
Email: info@ceylumeluxe.com
We aim to respond to customer enquiries within a reasonable timeframe during business days.