Privacy Policy

Your privacy matters to us. This Privacy Policy explains how we collect, use and protect your personal information when you visit or purchase from our website.

Welcome to Ceylume Luxe (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Order and purchase history
  • Account login details


Payment Information

Payments are processed securely through third-party payment providers, including Stripe. We do not store your complete credit card or payment details on our servers.

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Date and time of visits
  • Referral sources
  • Cookies and usage data

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Deliver products and services
  • Communicate regarding orders and customer support requests
  • Improve website functionality and user experience
  • Send promotional emails and marketing communications (where consent has been provided)
  • Prevent fraud and maintain website security
  • Comply with legal and regulatory obligations

3. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience.

Cookies may be used to:

  • Remember your preferences
  • Maintain shopping cart functionality
  • Analyse website traffic and performance
  • Improve website usability


You may disable cookies through your browser settings; however, some features of the website may not function correctly.

4. Third-Party Services

We may use trusted third-party service providers to operate our business, including:

  • Payment processors
  • Shipping and delivery providers
  • Website hosting providers
  • Analytics services
  • Marketing and email platforms

These providers only receive information necessary to perform their services and are required to maintain the confidentiality and security of your information.

5. Payment Processing

Online payments are processed through secure payment gateways. Your payment information is encrypted and handled directly by the payment provider in accordance with industry security standards.

We do not store full credit card information on our website.

6. Marketing Communications

If you subscribe to our mailing list, we may send promotional emails regarding new products, special offers, and company updates.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil orders
  • Provide customer support
  • Meet legal, accounting, and tax obligations
  • Resolve disputes and enforce agreements

9. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Withdraw marketing consent
  • Request a copy of the information we hold about you


To exercise these rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those external websites.

11. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated revision date.

13. Contact Us

If you have any questions regarding this Privacy Policy or our data handling practices, please contact us at info@ceylumeluxe.com