- Delivering Across Sri Lanka
- 100% Authentic Products
- Delivering Across Sri Lanka
- 100% Authentic Products
- 100% Authentic Products
We strive to process and deliver your orders as quickly and efficiently as possible. This Shipping Policy outlines our order processing procedures, delivery timeframes and important shipping information.
At Ceylume Luxe, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines our shipping procedures, delivery timeframes and important information regarding the shipment of our products.
We currently deliver products throughout Sri Lanka. All orders are processed and dispatched in accordance with the terms outlined below.
Delivery availability may vary depending on your location and courier service coverage.
Orders are typically processed within 1–3 business days after payment has been successfully received and verified.
Orders placed on weekends, public holidays or during promotional periods may require additional processing time.
Once your order has been dispatched, you may receive a shipping confirmation notification, where applicable.
Estimated delivery times are as follows:
| Location | Estimated Delivery Time |
|---|---|
| Western Province | 1–3 Business Days |
| Other Provinces | 2–5 Business Days |
| Remote Areas | 3–7 Business Days |
Please note that delivery times are estimates and may vary due to circumstances beyond our control, including weather conditions, courier delays, public holidays and other unforeseen events.
Shipping charges, if applicable, will be displayed during the checkout process before payment is completed.
Shipping fees may vary depending on:
Any applicable shipping charges will be clearly shown prior to order confirmation.
Where tracking services are available, customers may receive shipment tracking details once an order has been dispatched.
Tracking information is provided by the relevant courier service and may take some time to become active after dispatch.
To ensure successful delivery, customers are responsible for providing:
We are not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
If a delivery cannot be completed due to customer unavailability, incorrect address details or other customer-related reasons, the courier may attempt redelivery or contact the recipient directly.
Additional delivery charges may apply for repeated delivery attempts where permitted.
If your order arrives damaged, incomplete or appears to have been tampered with, please contact us as soon as possible after receiving the package.
When reporting shipping-related issues, please provide:
We will review the matter and work towards an appropriate resolution.
While we strive to meet estimated delivery times, we are not liable for delays caused by:
We may update this Shipping Policy from time to time. Any changes will be posted on this page together with the updated effective date.
If you have any questions regarding shipping or delivery, please contact us at info@ceylumeluxe.com